I wish dogs could speak or write so they could give trainers and other pet care professionals feedback about their work. But since they can’t, I will let my customers speak on behalf of their much loved four legged family members.
feedback – group classes
“The City of Sydney Council should be proud that they have been instrumental for setting the standards for community solutions for dog behaviour.
I don’t believe that a more dedicated and knowledgeable trainer could have been chosen for this project. Bea Labady of Embark Pet Care was absolutely terrific, patient and encouraging to my group which consisted mainly of pups about 6 months old. She was well chosen to impart her extensive experience and help.”
“We wanted to thank you for the fantastic course. We thoroughly enjoyed it and your warm lovely nature. Thank you!”
“Thank you so much for the classes – I learned so much! Linus is great doing ‘on your mat’, and he is getting better at ‘stay’.”
“We all thoroughly enjoyed the classes.”
“Thank you for the great classes. We learnt so much and so did Xander!”
“Thank you for a very informative and helpful 3 week course”
feedback – one-on-one training
“We’re so grateful for your help and support, kindness and of course skill in getting the boys to be so much better behaved! You have been awesome.”
“The training was set at a suitable pace taking into account the progress made by our puppy during the session. Bea also went beyond expectation when she offered to help with an aspect of dog grooming at the end of a session. Bea was able to clearly explain the process for training each command. Bea demonstrates patience and she has a great coaching style for helping you to train your puppy. Thank you Bea for delivering fun, informative and rewarding session.”
“Very friendly and gentle with our puppy.”
“Bea is easy to talk to, listens and makes you and your dog feel very comfortable. We had another trainer who was so harsh and aggressive it was frightening to our puppy and to us but then we were referred to Bea and it was overall a great experience. Our puppy’s behaviour improved immensely and we still use her tips and tricks to help settle him and loved the meditation too. Highly recommend Bea. Thank you for your great service.”
“Bea cared a lot about my Ebony as if she is her dog. She does not care about money as much as she cares about how Ebony is doing when she has a problem. She calls from time to time to ask how is Ebony and she is very good in giving us advice and send materials to help us deal with our dog’s problem. She is a caring lady and we love her as a family. She is the best.”
“Zoe was in awe with Bea and was the perfect student. A gorgeous and cheeky cavoodle at the time, our Zoe has blossomed with the care and instructions we have learnt by Bea. Of course, we will need to do a refresher… just so Zoe can see you!”
“Bea was lovely with our very energetic puppy and helped us with skills that were harder to obtain in puppy classes. The 1:1 sessions were very helpful.”
“I liked the one on one interaction with both myself and my dog, not only teaching my dog but also showing me how I should act with my dog.”
“I’m so glad that I used your service if only for a short time, both Fergie and myself have put into practice the lessons we have learned.”
Need more proof?
I am not a stats person but I like colourful charts. Here are a few graphs from customer feedback forms:
Which of the following words would you use to describe my service?
How well did my service meet your needs?
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